Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items that have been damaged due to normal wear and tear, accident or through misuse will not be considered faulty and Holly & Co has the right to refuse a refund under these circumstances. In the event of a faulty item please contact us within 5 working days of receipt along with your order number and images of the faulty goods so that we may solve your issue ASAP.