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Can I track the status of my order?

Can I track the status of my order?

PFB on Dec 21st 2024

Yes, once your order has shipped you will receive a confirmation email containing your tracking number. We send all parcels through the American Post network and both domestic and international packag … read more
Can I found out more information on a product?

Can I found out more information on a product?

PFB on Dec 21st 2024

We work hard to ensure we provide as much information about our products in the descriptions on the product page, but if there’s something more specific you’d like to know, please contact our customer … read more
How can I keep my hardware in good condition?

How can I keep my hardware in good condition?

PFB on Dec 21st 2024

Metal hardware will scratch and tarnish over time. To limit the amount of scratches and prevent deep blemishes we recommend avoiding large tags being worn with the collar. Avoid water contact, especia … read more
What payment type do you accept?

What payment type do you accept?

PFB on Dec 21st 2024

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard as well as payments made by PayPal, Apple Pay, Afterpay and Laybuy.
What should I do, if my item is faulty?

What should I do, if my item is faulty?

PFB on Dec 21st 2024

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items that have been damaged due to normal wear and tear, accident or thro … read more